At Oursoulss, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use the OurSoulss platform. It also outlines your rights regarding your personal data and how to contact us for any privacy-related concerns.
By using Oursoulss, you agree to the collection and use of information in accordance with this policy. We are committed to complying with all applicable laws regarding privacy and data protection, ensuring that your information remains secure and confidential.
1. Information We Collect
We collect several types of information to provide and improve our services. This may include:
a. Personal Information
Personal information that you provide to us directly, such as:
- Account Information: Name, email address, phone number, date of birth, gender, billing information, and account preferences.
- Professional Information (for therapists, counselors, and other professionals): License number, certifications, educational background, and areas of expertise.
- Communications: Information exchanged between you and Oursoulss, including messages, emails, and chat records.
b. Usage Data
We may collect information about how you access and use the platform, such as:
- IP addresses, browser type, device identifiers, and operating systems.
- Pages visited, time spent on each page, and actions taken on the platform.
- Session data, such as log-in/out times and call details.
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze platform performance. You may choose to disable cookies through your browser settings, but this may affect the functionality of the platform.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services, ensuring a seamless user experience.
- Facilitate communication between you and your chosen therapist, counselor, or listener.
- Process payments and manage your account.
- Personalize your experience, offering recommendations based on your preferences.
- Monitor, detect, and prevent fraud, security breaches, or any misuse of the platform.
- Communicate with you about updates, promotions, events, and policy changes, only with your consent.
- Comply with legal obligations and enforce our terms and policies.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
a. With Your Consent
We may share information with third parties when you give us explicit consent to do so, for example, when engaging with a specific therapist, counselor, or listener.
b. Service Providers
We may share information with trusted third-party service providers who assist us in delivering our services, such as payment processors, cloud hosting services, analytics providers, and customer support tools. These providers are contractually obligated to protect your data and use it only for the intended purpose.
c. Legal Compliance
We may disclose your information if required by law or in good faith belief that such action is necessary to:
- Comply with legal obligations or respond to lawful requests (e.g., subpoenas, court orders).
- Protect our rights, privacy, safety, or property, or that of others.
- Investigate or prevent fraud, abuse, or other harmful activities.
d. Business Transfers
In the event of a merger, acquisition, sale, or transfer of assets, your information may be part of the transferred assets. In such cases, we will notify you and provide you with options regarding your personal information.
4. Data Security
We implement robust security measures to protect your personal information, including encryption, secure servers, and regular audits of our data security protocols. While we take all reasonable steps to protect your data, no security system is impenetrable. Therefore, we cannot guarantee the absolute security of your information.
5. Session Recording
To ensure the safety and quality of the services provided, your session will be recorded. These recordings will be securely stored for a period of six months and will be protected. Oursoulss is responsible for safeguarding these recordings in accordance with our Privacy Policy.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to delete your account or personal data, please contact us, and we will take reasonable steps to honor your request, except where we are required to retain data by law or for legitimate business purposes.
7. Your Rights and Choices
You have the following rights concerning your personal information:
- Access: You can request a copy of your personal data that we hold.
- Correction: You can update or correct any inaccuracies in your data.
- Deletion: You can request the deletion of your account and personal information, subject to legal or business retention requirements.
- Restriction: You can request the restriction of processing your data under certain circumstances.
- Portability: You can request to receive your data in a structured, machine-readable format.
- Withdraw Consent: Where you have provided consent for data processing, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Third-Party Links and Services
Our platform may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party sites or services before providing them with your information.
9. International Data Transfers
Oursoulss operates globally, and your information may be transferred to and processed in countries outside your country of residence, where data protection laws may differ. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses or other lawful transfer mechanisms, to ensure the safety and security of your data.
10. Children’s Privacy
Oursoulss is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes through email or by posting an updated version on our platform. Your continued use of Oursoulss after such changes signifies your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: contact@oursoulss.com
Address: Hubballi, Karnataka, India
Phone: +91 9353857659