At OurSoulss, we strive to provide high-quality services and a positive experience for our users. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds will be granted.
1. Eligibility for Refunds
a. Scheduled Sessions
| Cancellation Time | Cancellation Fee | Refund |
|---|---|---|
| More than 24 hours before the appointment | 30% of the session fee | 70% of the session fee refunded |
| Between 24 hours and 2 hours before the appointment | 70% of the session fee | 30% of the session fee refunded |
| Within 2 hours of the appointment | 100% of the session fee | No refund provided |
b. Technical Issues
If a user experiences technical issues that prevent them from accessing their scheduled session, they may be eligible for a refund or rescheduling at the discretion of OurSoulss. Users must report the technical issue to customer support within 24 hours of the missed session. If the technical issue is confirmed by the OurSoulss team, a refund or rescheduling will be provided.
2. No Refunds for Services Rendered
Refunds will not be issued for completed sessions. If you have attended a session with a therapist, counselor, or listener, no refund will be provided regardless of the outcome.
3. Process for Requesting a Refund
To request a refund, users must contact our customer support team within the specified timeframes outlined above. Please include the following information in your request:
- Full name and account details
- Description of the reason for the refund request
- Date and time of the scheduled session
4. Review of Refund Requests
All refund requests will be reviewed by the OurSoulss support team. We reserve the right to approve or deny refund requests based on the circumstances and our policies. Users will receive a response regarding their request within 7 business days.
5. Refund Method
Approved refunds will be processed using the original payment method within 10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
6. Changes to This Refund Policy
OurSoulss reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our platform. Users are encouraged to review the policy regularly.
7. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Email: contact@oursoulss.com
Address: Hubballi, Karnataka, India
Phone: +91 9353857659