Welcome to OurSoulss! By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with these terms, please do not use our services.
1. Acceptance of Terms
By accessing or using the Oursoulss website and services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
2. Services Offered
Oursoulss provides a platform for professional therapy, counseling, and non-professional listening services, including:
- Audio and video therapy sessions.
- A community of trained therapists, counselors, and dedicated listeners.
- Additional resources, including articles, a research library, and a blog.
3. Eligibility
You must be at least 18 years old to use our services. If you are between the ages of 16 and 18, you must obtain parental consent, which will be collected in accordance with applicable laws.
4. User Accounts
To access certain features of our services, you may need to create a user account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your password and accept responsibility for all activities that occur under your account.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
5. Booking and Cancellation Policy
a. Session Booking
- Users can book therapy or counseling sessions through our platform.
- All bookings are subject to availability.
b. Cancellation
- Users may cancel their scheduled sessions up to 24 hours in advance without penalty.
- Cancellations made within 24 hours of the scheduled session will incur a cancellation fee of 30% of the session fee.
6. Therapist Responsibility
During the sessions, our therapists will assist you based on the information you provide. If you provide any incorrect information that affects your therapy, Oursoulss will not be held responsible for any resulting consequences.
7. User Conduct
You agree to use our platform for lawful purposes only. You will not:
- Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of our services.
- Use our services in a manner that violates any applicable laws or regulations.
- Post, transmit, or otherwise make available any content that is harmful, offensive, abusive, or otherwise objectionable.
8. Misconduct and Responsibility
If a user is found to be mistreating or misbehaving with any Oursoulss employee (therapist or counselor), that individual will be held responsible and may face legal consequences. Conversely, if an Oursoulss employee engages in misconduct, the organization will be held responsible.
9. Session Recording
To ensure the safety and quality of the services provided, your session will be recorded. These recordings will be handled in accordance with our Privacy Policy.
10. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Oursoulss or our content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written consent.
11. Third-Party Links
Our platform may contain links to third-party websites or services. These links are provided for your convenience only, and we do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party sites.
12. Disclaimer of Warranties
Our services are provided on an “as is” and “as available” basis. OurSoulss makes no representations or warranties of any kind, express or implied, regarding the availability, reliability, or suitability of our services for any purpose.
13. Limitation of Liability
To the fullest extent permitted by law, OurSoulss shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of or related to your use of our services.
14. Indemnification
You agree to indemnify, defend, and hold harmless OurSoulss and its affiliates, officers, directors, and employees from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or related to your use of our services or violation of these Terms and Conditions.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in India.
16. Changes to Terms
OurSoulss reserves the right to modify these Terms and Conditions at any time. We will notify you of significant changes by posting the updated terms on our website. Your continued use of our services after any changes signifies your acceptance of the revised Terms and Conditions.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: contact@oursoulss.com
Address: Hubballi, Karnataka, India
Phone: +91 9353857659